- What is the cost of shipping?
We offer standard shipping at a rate of $4.99 and expedited shipping at a rate of $7.99.
- What payment methods do you accept?
Currently, we only accept Credit/Debit cards and PayPal payments. Rest assured that we take every precaution to ensure the safety and security of your purchases. Our website is set up to never capture any of your financial information, so we will never have access to your credit card information.
- How long will it take for me to receive my merchandise?
On average, we process and ship merchandise from our facility within 1-3 business days of purchase. Standard shipping/transit times apply, which are 7-12 business days for the US and 1-3 weeks for international orders.
- How can I cancel or change my order?
If you need to cancel or make changes to your order, please contact our Customer Support team as soon as possible with your order number at [email protected]. We can only change or cancel your order if your request is received before your order is processed, which is typically within 12 hours of placing your order. Please include all necessary details about the changes you need to make, such as a new address, size, or design.
- What is your return policy?
At Thepetshirts, we want you to be completely satisfied with your custom-made products. If for any reason you are not satisfied with your purchase, please contact our Customer Support team to receive return instructions. Please do not refuse delivery or send your return to the address on the package, as that is not our return address. We will not be held responsible for any return package without prior confirmation from us.