A. Shipping Information

1. Shipping Fees

   • Domestic Orders:
     • Free Standard Shipping: Available for orders over $200.
     • Flat Rate Shipping: A flat fee of $7.99 applies to orders under $200.
   • International Orders:
     • Shipping fees vary by country and region; the cost will be calculated at checkout based on the destination.

2. Delivery Times

   • Domestic Delivery:
     • Orders are typically processed within 1–3 business days after payment confirmation.
     • Delivery usually takes an additional 2–5 business days, depending on the shipping carrier and your location.
   • International Delivery:
     • Estimated delivery time ranges from 7–21 business days, subject to customs clearance and local postal services.
     • Delays may occur due to customs processing or high shipping volumes.

3. Tracking Information

   • Once your order ships, you’ll receive an email with a tracking number or a link to track your package.
   • You can also track your order using the carrier’s website or the provided link in the shipping confirmation email.

4. Shipping Limitations

   • Certain regions or countries may be excluded from delivery due to legal or logistical restrictions.
   • If your address is flagged as undeliverable at checkout, please contact us at info@thepetshirts.com for assistance.

B. Returns & Exchanges

1. Return Eligibility

   • Timeframe:
     • You must request a return within 14 days of receiving your order.
   • Condition:
     • Products must be unused, undamaged, and in their original packaging.
   • Return Process:
     • Once we approve your return request, we’ll provide instructions or a return shipping label if applicable.
     • The return shipping fee is generally the customer’s responsibility unless the product was defective or incorrectly shipped.

2. Exchanges

   • If you need a different size or a different product, please contact us within 14 days of delivery.
   • Exchange requests are subject to product availability.
   • In most cases, you are responsible for return shipping costs; if the product was defective or the wrong item was sent, we’ll cover shipping for the replacement item.

3. Refunds

   • After we receive and inspect your returned product, refunds are processed within 7–14 business days to your original payment method.
   • Bank or payment processor timelines may cause slight delays in the credit appearing on your account.

4. Damaged / Defective Items

   • If you receive a damaged or defective item, please contact us within 3 business days of receiving your package.
   • We will promptly arrange for a replacement or a full refund, including any shipping costs incurred for returning the product.

5. Order Cancellations

   • You may cancel your order before it has shipped by emailing info@thepetshirts.com.
   • Once your order is marked as shipped, cancellations are no longer possible, and you will need to follow our return process.

Note: Our Shipping & Returns policy aims to ensure your complete satisfaction. If you have any questions or need assistance with a return or exchange, please don’t hesitate to reach out to our support team at info@thepetshirts.com.

Shipping Policy Summary

• Free Shipping: Orders over $200 within the United States.
• Flat Rate Shipping: $7.99 for orders under $200 within the United States.
• International Shipping: Available with varying fees and delivery times based on location.
• Processing Time: 1–3 business days for domestic orders; 7–21 business days for international orders.
• Tracking: Provided for all shipped orders.

Returns & Exchanges Summary

• Return Window: 14 days from delivery.
• Condition: Unused, undamaged, and in original packaging.
• Refunds: Processed within 7–14 business days after return inspection.
• Exchanges: Subject to availability; contact support within 14 days of delivery.
• Damaged Items: Contact within 3 business days for replacements or refunds.

By maintaining a clear and comprehensive Shipping & Returns policy, thepetshirts.com ensures that customers feel confident and secure when making purchases, knowing that their satisfaction is a top priority.

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