Please note that all our products are made to order, and we request a few days for processing, manufacturing, and delivery of your high-quality shirt. You will be given a tracking number that the post office is responsible for scanning and keeping track of your package during transit. Please note that shipping may be delayed due
Please keep in mind that customers are responsible for the cost of returning items. Return shipping costs will only be refunded if your item was damaged during the initial shipping process, you received the wrong item, or you received a defective item. For your convenience, we recommend using FedEx or USPS insured services when shipping your package to our return center so that it can be tracked. Once we receive and inspect the item, you will receive a refund, and you can place a new order for the correct size. Thank you, and God bless. The return address is:
The Pet Shirts 2881 Clair Street Waco, TX 76701
PROBLEMS WITH YOUR ORDER
If you encounter any problems with your order, please contact us immediately, and we will respond as soon as possible. Please note that Orderstee.com is a USA-based, English-speaking company, and all correspondence will be conducted in English. We can also accommodate Spanish if needed.
DEFECTS IN YOUR ORDER
We apologize if there is a defect in your order despite our extensive quality control process. Please contact us promptly with your order number and a description or photo of the defect so that we can correct the issue by processing a replacement or refund. Thank you for notifying us, and we apologize for any inconvenience.
THERE IS A PROBLEM WITH MY ORDER, WHAT DO I DO?
CONTACT US and we will respond as soon as possible. Please be aware that Orderstee.com is a USA-based English-speaking company. All correspondence will be conducted in the English language. Spanish is a possibility as well
I RECEIVED MY ORDER, BUT THERE WAS A DEFECT!
We’re very sorry to hear that there is a defect in your order. We have an extensive Quality Control Process but sometimes defects can slip by undetected. PLEASE CONTACT US DIRECTLY and specify the defect of your order. INCLUDE PHOTOS!